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HOW TO PLACE AN ORDER:
ONLINE:
We accept MasterCard, VISA, American Express and Discover cards using our secure
e-commerce server. You can also pay through
Google checkout. To request an invoice using Google checkout, please email us at
googlecheckout@atlasnova.com.
For security purposes, we ask for your Credit Card's
Security Code - the last 3 digits printed
on the back of your MasterCard, VISA, and Discover cards. For American Express,
we need the 4 digits on the front of the card.
Note:
ATLASNOVA will be shown on your credit card statement.
We
also ask for your email address so we could send
you email confirmation that your order has been received and
shipment notification.
In
the event that your card has been declined or received a transaction error, please give us a call at 1-509-466-0789 or
1-509-466-0976 during our
business hours or email us at abeland@atlasnova.com. Make
sure that you enter the billing address where you receive your credit card
statement on our payment form.
BY
PHONE:
Call us at 1-509-466-0789 or 1-509-466-0976 during our
business hours - 7:00 am to 3:00 pm Pacific Standard Time Zone, Monday to Friday.
BY EMAIL:
Email us at abeland@atlasnova.com.
BY
FAX:
Our fax machine is on-line 24 hours a day, 7 days a week to receive your order. Please
include your phone number and/or email address.
Fax: 1-509-467-8014.
BY
MAIL:
Please
download the printable PDF mail order
form and send the order form with your payment.
You need acrobat reader to download the form. If you need an acrobat reader,
here's the link:
http://www.adobe.com/products/acrobat/readstep2.html
We accept money orders and cashier's checks in US currency. We will ship your order
upon receipt of payment. If you have questions, please give us a call or
email us.
QUANTITY DISCOUNTS:
Quantity discounts may apply when ordering more than ten (10) of an item. Please call
or email us for a quote.
WARRANTY:
Our laser pointers come with a 90-day
warranty. Removal
or attempt to remove the FDA sticker, scratches, dropping the pointer or any sign of physical
abuse, or any attempt to disassemble or modify the pointer will void the
warranty.
RETURNS and
EXCHANGES:
We
check each and every item before it is shipped. Our return rate is
extremely low because of this. Even so, we recognize that an item could be
roughly handled during transport. For
an item that may arrive in a faulty condition, or a fault becomes apparent within the
first 5 days after delivery, we will dispatch a new item as soon as possible after
the faulty item has been returned and inspected. Faulty items must be returned in
original condition within 5 days. The buyer is responsible for the return
postage fee.
Please take note of the following:
- All items returned will be
charged a 20% restocking fee, which will be automatically deducted from your
refund.
- All returns and exchanges must be in the original packaging.
- For
faster service, please include a copy of your packing slip or receipt.
- The buyer is responsible for the return postage fee and insurance
of all returns and exchanges. These fees are not refundable.
- For international customers, it is important to declare your
package as a "Product for Return" on the Customs Declaration Form.
In turn, Atlasnova will declare the replacement as "Product
Repaired".
- All returns and exchanges must be mailed to: PO Box 759 Mead WA
99021.
- Please allow 7 business days to process your returns or
exchanges.
- We reserve the right to refuse any returns or exchanges for any
reason.
-
If you removed or
attempted to remove the FDA sticker, physically abused the pointer (scratches),
dropped the pointer or attempted to
disassemble the pointer, this voids the warranty. Thus, please do not bother
sending the pointer back to us.
CANCEL ORDER:
An order cannot be cancelled after we have
shipped it out. The shipping and handling fee is not refundable, even if the
buyer refuses to accept the package.
TECHNICAL
SUPPORT:
Our technical
support is ONLY available for customers who purchased our CS Starter Kit, CSG-1,
CSG-1AC, Half-Gallon, and One-Gallon CS Generators.
SHIPPING:
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Your order will be shipped via United States Postal Service (US
Postal Mail). We ship our products worldwide!
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Products shipped in the US will be shipped
via US Postal Service's First Class Mail or Priority Mail with Delivery Confirmation. Shipping and handling fees are subject to change at any time
without notice.
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Products shipped outside the
US will be shipped US First Class International Mail. Green laser pointers
shipped outside the US will be sent via Registered Mail. Shipping and handling fees are subject to change at any time
without notice.
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Should you want to use UPS or
FEDEX, email us at abeland@atlasnova.com
or call us at 1-509-466-0789 or 1-509-466-0976 before ordering for
shipping rates by 1:00 pm Pacific Standard Time.
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In
the event that you want us to use your UPS or Fedex account, a handling fee
of $5.00 per order will be charged.
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Item availability and prices are subject to change at any time
without notice. We reserved the right to limit quantities, and to decline
the acceptance of any order for any reason.
- Your order will go out the same day if order/payment is received by 2:00 pm
Pacific Time Zone except during US Postal Office holidays.
A shipment notification will be sent to customers via email or phone.
- If a package is returned because of a wrong address, you will pay
the reshipping costs.
- We are happy to ship to APO and FPO addresses.
We had one of these ourselves for many years.
- For customers outside the US,
you are responsible for all applicable import duty and local taxes, if any. If you
have any questions, please verify with your countries customs department before
you purchase. Sometimes, the package may be held at
customs and the recipient may be requested to contact the customs
department. We cannot contact your customs department on your behalf.
International shipment may take 10 to 15 business working days or more due to customs delay.
Sales tax will be collected on all orders
shipped to Washington State.
SHIPPING/HANDLING FEES:
USA
| Item |
|
| Green
Laser Pointers |
$8.00 |
| Additional
Item |
$2.00 |
| |
|
| Red
Laser Pointers |
$5.00 |
| Additional
Item |
$2.00 |
| |
|
| Silver
Wires (1oz) |
$4.00 |
| Additional
Item |
$1.00 |
| |
|
| Remote
Switches |
$4.00 |
| Additional
Item |
$1.00 |
| |
|
| CSK610 |
$9.00 |
| Additional
Item |
$2.00 |
Note: Products shipped in the US will be shipped
via US Postal Service's First Class Mail or Priority Mail.
Shipping/handling fee includes delivery confirmation. Shipping and handling fees are subject to change at any time
without notice.
CANADA
|
Item |
|
| Green
Laser Pointers |
$20.00 |
| Additional
Item |
$
3.00 |
| |
|
| Red
Laser Pointers |
$7.00 |
| Additional
Item |
$2.00 |
| |
|
| Silver
Wires (1oz) |
$5.00 |
| Additional
Item |
$1.50 |
| |
|
| Remote
Switches |
$5.00 |
| Additional
Item |
$1.00 |
| |
|
| CSK610 |
$10.00 |
| Additional
Item |
$3.00 |
Other countries aside from USA and Canada
|
Item |
|
| Green
Laser Pointers |
$25.00 |
| Additional
Item |
$3.00 |
| |
|
| Red
Laser Pointers |
$8.00 |
| Additional
Item |
$2.00 |
| |
|
| Silver
Wires (1oz) |
$6.00 |
| Additional
Item |
$2.00 |
| |
|
| Remote
Switches |
$6.00 |
| Additional
Item |
$1.00 |
| |
|
| CSK610 |
$12.00 |
| Additional
Item |
$5.00 |
Note: Products shipped outside the
US will be shipped US First Class International Mail. Green laser pointers
shipped outside the US will be sent via Registered Mail. Shipping and handling fees are subject to change at any time
without notice.
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